FAQ

"Our mission statement"

We work hard everyday to create and design the best reusable bags in great partnerships with social enterprises. The aim is to support children to go to school and families to build their future.

How does BAGMAR work with sustainability?

Bagmar was started as a reaction of the conventional ways of doing business in the fashion industry with low-wages, mass consumption and profit maximizing as drivers. With Bagmar we want to make a reaction to all of this. Our absolute belief is that there must be a way of producing attractive products that will help drive reuse made by people that smile at work.

Now Bagmar is born and we hope that we will realize our belief. We are not perfect but we have started our journey in a low scale to be sure that everything we do has to do with fair treatment of people throughout the production cycle and products that can be reused again and again which is good for our planet and that helps fight many of the global goals for 2030 set by the UN. Read more on http://www.un.org/ sustainabledevelopment/

All products from BAGMAR are produced in Phnom Penh in Cambodia where one of our the founder’s lives there. Don't hesitate to drop Fredrik an email or a phone call if you are interested in how we work with our local producers in Cambodia or how we make sure that our products are made in both a good and a great way.

fredrik@bagmar.com or +85510925044

What makes Bagmar different to other brands?

Bagmar is a company that stands out from the crowd, independent, unconventional, going against the flow, breaking away from conventional waste society and lives for the word “REUSE”. All our products have been created by our own designers from scratch. And we only use left over fabrics from large textile producers in Cambodia. By using that approach we work hard everyday with doing the absolute best we can to produce quality products that are made in a great way!  

How do you make a difference and how do you produce the bags?

The BAGMAR(:s) bags are produced in Cambodia (Kambodja) where we use a handful small scale producers with good conditions for the workers and their families. We are very proud that we have managed to get a unique partnership with a social enterprise with the overall aim of supporting re-integration of families so they become actively involved in the development of their society. We are happy to support their everyday work that really makes a difference for families.  

In order to have better control over the production we have weekly visits to the
producers to ensure that our products are made in both a good and a great way.

For more details, don’t hesitate to contact fredrik@bagmar.com  +85510925044

What is the time, price and rules for shipping?

We do our best to deliver worldwide. All our bags are shipped from Sweden. If your order has not arrived within the stated delivery time, please contact us by mail on info@bagmar.com.

Shipments are fulfilled with Postnord or DHL. Bagmar is working to add more partners for delivery services.  

Prices:

Sweden:

All orders over 300 SEK - Free of Charge

Orders Below 300 SEK – Fixed fee 29 SEK

European Union:

All orders over 70 EUR - Free of Charge

Orders Below 70 EUR – 8 EURO

Rest of the world:

Drop us an email if you are interested to buy our products.

Delivery time:

Sweden: 2-5 business days

EU: 3-7 business days

What payment methods do you use and how does it work?

We accept credit card, swish and invoice payments with the opportunity to pay after you have received your goods.

We collaborate with Hips AB to ensure safe and easy payments. All information regarding your payment is encrypted with SSL, which means that no unauthorized person can see your card details, nor can they be stored by us.

We do not charge any additional fees for card payments made in our online store. We charge no invoice fee and the invoice terms is 14 days credit. The invoice will be sent to the e-mail address you specify at the time of purchase and expire within 14 days. For more information, please visit  https://hips.com/se/myhips

Swish Bagmar AB. 123 379 05 08. Enter in messege or email to info@bagmar.com where to ship the products. 

What should I do if I want to return my Bagmar product?

You can return your bag within 14 days from receiving the product. Just contact us at info@bagmar.com and we will help you with the refund of your payment. Remember that we will not refund any shipment cost. 

What is your policy about personal information and disputes?

Our personal information is handled in accordance with the personal data act law in Sweden (PUL)

Any disputes are resolved primarily in discussion with our customer service at info@bagmar.com. We follow the recommendations of the Swedish complaints board and also refer to the European Comissions network http://ec.europa.eu/consumers/odr/